Front of House Representative
Reporting to the Operations & Patron Services Manager, Curious Theatre Company seeks energetic and motivated individuals for fast-paced customer service positions. The Front of House Representative is a part-time position that is an integral part of introducing and maintaining the culture of Curious Theatre Company to subscribers, donors, and patrons. 

You will be trained and regularly work as a Box Office Attendant and/or a Bartender in this position, ensuring that Curious audience members enjoy their experience from picking up tickets to leaving the performance. Shifts are dependent on the Curious performance schedule and are Thursday, Friday, and Saturday starting at 6 pm and Sunday starting at 12:30 pm during performance weeks. Shifts are 2- 4 hours each performance, and staff is expected to be available at least three nights per performance week. FOH Representatives are also expected to be at the Pre-Show Meetings, which occur the week before opening a show, typically Friday afternoon. Staff may also be offered opportunities to work on special events or projects with Curious throughout the year, and we will have occasional meetings outside this regular schedule. 

Responsibilities include (but are not limited to): 

Administering “Will-Call” tickets to patrons 
Responding to Box Office inquiries via phone, online, email, and in-person
Selling tickets and subscriptions over the phone and in-person
Monitoring lobby traffic and reporting/responding quickly to issues, inclusive but not limited to security, custodial, lighting, and space management 
Exchanging subscription tickets for other performance dates using ticketing software Spektrix (training to be provided) 
Responsible for the set-up, storage, and care of the front of house equipment for nightly performances, as well as events planned by Curious and rental clients 
Providing parking coupons to patrons 
Overseeing the flow of the lobby, making sure guests are engaged, and using facilities as they have been designed to be used 
Ensuring the public space of the building is safe and welcoming to all visitors 
Orchestrating the delivery of instructions and information to the public in a clear and friendly way 
Ensuring pre-performance or pre-event information and furniture are properly distributed 
Serving beverages/snacks to patrons
Attending pre-show meetings the week before opening a new show for Training & Set-Up
Preferred Qualifications 

Candidates should have experience with or enthusiasm for dealing with the public. Must possess exemplary customer service and communication skills and creatively problem-solve and anticipate needs. Must possess good computer skills and an understanding of both MacOS and Windows. Ability to maintain a professional demeanor in an often high-stress environment needed. Previous experience with Spektrix or other ticketing software is a plus. No experience with a Box Office is necessary; involvement with a performance venue or restaurant is a plus. A positive and energetic attitude is required. 

Curious is an equal opportunity employer, values equity and inclusion, and prioritizes representation and diversity. People of color and/or from diverse backgrounds/underrepresented groups are strongly encouraged to apply. 

Compensation 

FOH Representatives earn $18.29. Benefits and paid-time-off are not offered. 

To Apply 

To apply, send a cover letter, resume, and confirmation of schedule understanding to Katelyn Sauer, Operations & Patron Services Manager, at katelyn@curioustheatre.org.